FAQ – GlobalArt

How do I place an order?

Browse our collection and add your selected artwork to the cart.
When you're ready, click “Checkout” and follow the secure checkout process.

You will receive a confirmation email once your order is successfully placed.

Which payment methods do you accept?

We accept secure payment methods including:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal

All payments are processed through encrypted and secure systems.

Is my personal information secure?

Yes. We use SSL (Secure Sockets Layer) encryption to protect your personal and payment information.

We do not store or have access to your credit card details.

For more details, please review our Privacy Policy:
👉 https://globalart-1599.myshopify.com/policies/privacy-policy

How does shipping work?

All artworks are made-to-order and professionally produced after purchase.

• Production time: 1–2 business days
• Shipping time: 2–5 business days (depending on location)

Estimated delivery times:

• United States: 3–5 business days
• Canada: 3–5 business days
• Australia: 3–5 business days
• Europe: 3–5 business days

Once your order ships, you will receive a tracking number by email.

Can I cancel my order?

Yes — orders can be cancelled within 2 hours of placement only.

After this time, the order enters production and cannot be cancelled.

To request a cancellation, contact us as soon as possible:
📧 shmuel.mironi@gmail.com

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 30 days of delivery.

Include:

• Your order number
• Clear photos of the issue

We will resolve it quickly with a replacement or refund.

Do you accept returns?

Because all items are made-to-order, we do not accept returns for:

• Change of mind
• Incorrect size selection
• Personal preferences

Returns are accepted only for defective, damaged, or incorrect items.

Contact Information

Address:
Hazayit 164, Beit Gamliel, 7688000, Israel

Email:
shmuel.mironi@gmail.com

Phone:
+972-52-5554756

Customer Support Hours

Sunday – Friday
09:00 – 17:00 (local time)

We typically respond within 24 hours.